Q: My order was marked delivered but it’s not here.

If your package is marked as “Delivered” but you haven’t received it, please follow the steps below so we can best assist you: Contact Us: Reach out to our Customer Support team within 30 days of the delivery date. Confirm Your Shipping Address: To help us investigate, please confirm the full shipping address used for your order. Check Around Your Property: Sometimes packages are left in less obvious locations such as: Side doors or porches Behind planters or furniture With building staff, neighbors, or family members Once we have the confirmed address and you've checked around, we’ll do our best to resolve the issue with you. Please note that we may need to open a claim with the shipping carrier before taking further action.

Q: Do you offer refunds or exchanges?

🌻Product Refunds and Returns If you purchased a supplement or other physical product through Holistic Goddess, all sales are final. If for any reason you would like to return the product, please obtain approval from Customer Service prior to returning the product. Refunds may not be honored if products are returned without prior approval. Approved returns are subject to a restocking fee of 15% and customer is responsible for all return shipping costs. While we take great care to ensure all shipments arrive to you without difficulty, Holistic Goddess is not responsible for inaccurate addresses, customs or other import issues. Refunds may not be honored if a shipment is returned if undeliverable. If a refund is issued, a restocking fee of 15% will be deducted from the refund amount. Please contact support@holisticgoddess.com for more information or if you believe there is an issue with product quality. Photos of the product(s) in question along with other identifiable information will need to be sent to Customer Service for review and refund approval. Refunds for product quality issues are not subject to a restocking fee.

Q: I'm having trouble logging in

Sorry about that. Please make sure you’ve created your account and then activate your account to log in to the new site. You should have gotten an email from us to activate the account. Also, please make sure your browser (preferably Google Chrome or Safari) is up-to-date and try clearing your cookies and check if any ad-blockers are causing issues. If you need further help, contact a goddess at support@holisticgoddess.com

Q: What is your cancellation policy?

📦Cancellation Policy Orders can be canceled or modified within 2 hours of placement for up to a full refund Please email our team at support@holisticgoddess.com with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your order as it might already be in processing or shipment. If you have already received an order confirmation email, it may be impossible to cancel your order.

Question 1

How do I update my subscription items?

Accepted Answer

We are happy to assist with instructions on how to cancel your subscription.

1. Log in to your account.

2. Click Subscriptions

3. Locate your subscription and click Manage

4. Click Change Items.

If you need further help, contact a goddess at support@holisticgoddess.com

Question 2

How do I apply promo/discount codes?

Accepted Answer

To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Question 3

My order was marked delivered but it’s not here.

Accepted Answer

If your package is marked as “Delivered” but you haven’t received it, please follow the steps below so we can best assist you:

Contact Us: Reach out to our Customer Support team within 30 days of the delivery date.
Confirm Your Shipping Address: To help us investigate, please confirm the full shipping address used for your order.
Check Around Your Property: Sometimes packages are left in less obvious locations such as:
- Side doors or porches
- Behind planters or furniture
- With building staff, neighbors, or family members

Once we have the confirmed address and you've checked around, we’ll do our best to resolve the issue with you. Please note that we may need to open a claim with the shipping carrier before taking further action.

Question 4

Do you offer refunds or exchanges?

Accepted Answer

🌻Product Refunds and Returns

If you purchased a supplement or other physical product through Holistic Goddess, all sales are final.

If for any reason you would like to return the product, please obtain approval from Customer Service prior to returning the product. Refunds may not be honored if products are returned without prior approval. Approved returns are subject to a restocking fee of 15% and customer is responsible for all return shipping costs.

While we take great care to ensure all shipments arrive to you without difficulty, Holistic Goddess is not responsible for inaccurate addresses, customs or other import issues. Refunds may not be honored if a shipment is returned if undeliverable. If a refund is issued, a restocking fee of 15% will be deducted from the refund amount.

Please contact support@holisticgoddess.com for more information or if you believe there is an issue with product quality. Photos of the product(s) in question along with other identifiable information will need to be sent to Customer Service for review and refund approval. Refunds for product quality issues are not subject to a restocking fee.

Question 5

Do you ship worldwide?

Accepted Answer

Yes! ✨ All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.

We ship to the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

International shipping rates are as follows:

For orders less than $100 USD: $25 USD
For orders $100-$200 USD: $15 USD
For orders over $200 USD: FREE

For our Canadian Goddesses:
Shipping is a flat rate of $15 USD.

All international orders are shipped via International Economy. Orders typically arrive within 10 days after the order is placed. When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Holistic Goddess has no control over these charges, nor can Holistic Goddess predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs or because of a bad delivery address. We also charge a 15% restocking fee for any orders that are returned to the warehouse.

If you have any questions regarding your international order, please contact us at support@holisticgoddess.com.

Question 6

I'm having trouble logging in

Accepted Answer

Sorry about that. Please make sure you’ve created your account and then activate your account to log in to the new site. You should have gotten an email from us to activate the account.

Also, please make sure your browser (preferably Google Chrome or Safari) is up-to-date and try clearing your cookies and check if any ad-blockers are causing issues.

If you need further help, contact a goddess at support@holisticgoddess.com

Question 7

What is your cancellation policy?

Accepted Answer

📦Cancellation Policy

Orders can be canceled or modified within 2 hours of placement for up to a full refund

Please email our team at support@holisticgoddess.com with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order.

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