Shipping policy

Shipping & Refund Policy

 

Processing & Small-Batch Fulfillment

Orders typically ship within 1–3 business days unless otherwise noted on the product page. Because every bottle is poured fresh—not pulled from a warehouse shelf—small-batch production or restocks can occasionally add time.
If additional processing time applies, it will be clearly displayed on the product page before checkout.

Once your order has entered batching or fulfillment status, it can’t be changed or canceled. Tracking information will be sent as soon as your label is created.

If tracking shows no movement for 15 days after the carrier’s first scan, please email support@holisticgoddess.com with your order number.
Once confirmed lost, we’ll offer a one-time replacement.


Domestic Shipping (U.S.)

  • Free Standard Shipping on orders $75+ USD (U.S.)

  • Two-Day Express available for qualifying orders placed Monday–Friday before 12 PM EST.

  • Orders placed after 12 PM EST may require one additional business day for processing

  • Express shipping unavailable for military addresses, P.O. boxes, Alaska, Hawaii, and Puerto Rico

Delivery times are estimates only. Weather, carrier delays, or peak-season traffic may extend delivery and do not qualify for refunds. Once a package is marked “Delivered,” responsibility transfers to the carrier. We recommend shipping to a secure address.

 

International Shipping, Customs & Duties

We’re proud to share Holistic Goddess rituals worldwide. All prices are listed in USD, and your payment provider handles currency conversion.

International orders ship Delivery Duty Paid (DDP) — all duties & taxes are calculated and paid at checkout so your order clears customs smoothly and arrives without surprise fees.These fees are set by each destination country’s customs authority, not by Holistic Goddess.

In rare cases where DDP isn’t available, your order will ship Delivery Duty Unpaid (DDU) and your local customs office will collect import fees upon delivery.

Estimated Transit Times

  • Standard International: 7–14 business days (allow up to 30 for customs/carrier delays)

  • Expedited International: 2–10 business days (varies by country; not guaranteed)

If a shipment is refused or returned due to unpaid customs/import fees:

  • Shipping fees are non-refundable

  • Return freight and import costs will be deducted from any approved refund

  • A 15 % restocking fee may apply

To avoid delays:

  • Provide a valid phone number & email at checkout

  • Respond promptly to carrier/customs messages

  • Avoid refusing a shipment—most carriers hold packages only 5 business days before returning them

All international orders are final sale. Reshipments may be considered only in cases of confirmed carrier loss or damage, reviewed case-by-case.


Returns & Refunds

We stand behind every product we pour. Because our formulas are made for personal, hormone-safe use, our return policy protects both you and the integrity of each batch.

Castor Oil Products Only

If you’re not satisfied, you may return castor oil items within 30 days of delivery if at least half the bottle remains. Bundles or kits that include castor oil are not eligible for the 30-day return window.

Email support@holisticgoddess.com for pre-approval. Do not send a return without approval—unapproved returns cannot be processed.

Please note

Photos or a short video are required for any refund request, including damaged items, reactions, quality concerns, or incorrect orders. This helps our team verify the issue and process your refund efficiently.

A prepaid return label will be provided; the cost of return shipping will be deducted from your refund unless the issue is due to our error.

Refunds are issued to the original payment method within 7–10 business days after approval.
Original shipping fees are non-refundable.

Non-Returnable Items

For health and safety reasons, we can’t accept returns on:

  • Supplements or ingestibles

  • Wellness tools that touch the skin (packs, rollers, etc.)

  • Gift sets, kits, bundles, promotional items, or limited releases

All such items are final sale.


Damaged or Incorrect Orders

To be eligible for a replacement on a damaged or incorrect item, you must email support@holisticgoddess.com within 7 days of delivery with a photo of the issue.

We’ll send a replacement if available. Claims submitted after 7 days can’t be honored.


Lost or Stolen Packages

If tracking shows “Delivered,” the order is considered fulfilled. Holistic Goddess is not responsible for stolen packages.

For packages that show no movement for 15 days after the carrier’s first scan, contact support@holisticgoddess.com. Once the carrier confirms the package is lost in transit, we’ll offer a one-time replacement per order.

 

Address Issues & Third-Party Purchases

Orders shipped to an incorrect address provided by the customer are non-refundable. We’re not responsible for address changes after shipment. Additional fees may apply for reshipping returned or undeliverable packages.

We only accept returns for items purchased directly from holisticgoddess.com. For third-party purchases, please contact the retailer directly.