Refund policy
+ Returns & Cancellations Policy
Updated: September 2026
We want you to feel confident shopping with Holistic Goddess. Because many of our products are personal-use wellness products, return eligibility varies by product type.
30-Day Satisfaction Guarantee
If you’re not satisfied with your castor oil purchase, you may request a refund within 30 days of delivery.
To qualify:
- The 30-Day Satisfaction Guarantee applies to one bottle of each castor oil formula per customer.
- Bottles purchased as part of a bundle, kit, or gift set are not eligible.
- For Buy More, Save More purchases, only one bottle from the offer is eligible. Additional bottles purchased as part of the same offer are not eligible for return or refund.
- Photos or a short video may be requested to help us better understand your experience and process your request.
To request a return, email support@holisticgoddess.com within 30 days of delivery.
All returns must be approved before being sent back. Returns received without prior authorization cannot be processed.
Approved returns must be sent to the return address provided by Holistic Goddess Customer Support. Please do not send returns to an address shown on your package or elsewhere on our website unless specifically instructed to do so.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error by Holistic Goddess.
Original shipping charges are non-refundable.
We do not offer exchanges.
Refunds
Once an approved return has been received and inspected, the refund will be issued to the original payment method within 7–10 business days.
Your bank or payment provider may require additional time to post the refund to your account.
A return being delivered to Holistic Goddess does not automatically guarantee a refund. Returned items remain subject to the eligibility requirements outlined in this policy.
Non-Returnable & Final Sale Items
The following items are final sale and are not eligible for return or refund unless they arrive damaged, defective, incorrect, or return rights are otherwise required by applicable law:
- Supplements and ingestibles
- Skincare and other products outside of eligible castor oil formulas
- Wellness tools and accessories, including castor oil packs and reusable rollers
- Bundles, kits, and gift sets
- Gift cards
- Limited-edition products
- Promotional gifts
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, email support@holisticgoddess.com within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the issue
- A brief description of what occurred
Additional photos or video may be requested when reasonably necessary to review the claim.
If your claim is approved, we’ll provide a replacement if available or a refund where appropriate.
Claims submitted more than 7 days after delivery may not be eligible for replacement or refund, except where otherwise required by applicable law.
Cancellations & Order Changes
If you need to request a change or cancellation, email support@holisticgoddess.com or use our website chat within 2 hours of placing your order.
During business hours, a team member can assist you. Outside of business hours, our chat assistant can submit your request or place the order on hold when possible.
Once an order has entered batching or fulfillment status, it cannot be changed or canceled because it has already been picked for fulfillment.
Requests are not confirmed until approved by Holistic Goddess.
International Orders
International orders are final sale and are not eligible for voluntary returns or refunds, except where otherwise required by applicable law or where an item arrives damaged, defective, incorrect, or is confirmed lost in transit.
Reshipments or refunds in these circumstances will be reviewed based on the nature of the issue and applicable law.
For information about international delivery, DDP and DDU shipments, customs duties, refused shipments, and carrier delays, please review our Shipping Policy.
Address Issues
Orders shipped to an incorrect address provided by the customer are non-refundable, except where otherwise required by applicable law.
For information about address changes, returned packages, failed deliveries, and reshipping fees, please review our Shipping Policy.
Lost or Delivered Packages
Lost-in-transit claims, packages marked Delivered, and stolen-package policies are governed by our Shipping Policy.
Third-Party Purchases
We can only process returns or refunds for products purchased directly from holisticgoddess.com.
If you purchased a Holistic Goddess product from another retailer, marketplace, or third-party seller, please contact that retailer directly regarding its return and refund policy.
Applicable Consumer Rights
Nothing in this policy is intended to limit or waive any consumer rights that cannot legally be limited or waived under applicable law.
